{"page":{"id":14197089,"body_html":"\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003eWe are happy to accept returns on unused, unaltered merchandise in its original packaging and with all original tags. Return requests must be made within 7 days from the original date of purchase for a refund (less any shipping fees) and within 30 days for store credit or exchange. All returns must be pre-authorized by a Shoptadpole staff member, either in person, or by phone or email if you are mailing the merchandise back. Damaged packaging will be subject to a 10% restocking fee. All unaltered merchandise could also be subject to a restocking fee anywhere between 10-25% depending on the value of the original merchandise and the reason for return. Once we have received your return we will process the refund\/store credit\/exchange within 2 business days. Store credit expires after 6 months. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe following items are final sale i.e. NON-REFUNDABLE:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAll special orders and sale items; all toy special orders are final sale; all furniture sales are final sale; damaged, defective, or missing furniture pieces will be replaced.\u003c\/li\u003e\n\u003cli\u003eAll stroller and car seats sales are final; damaged merchandise will be covered under the manufacturer's warranty.\u003c\/li\u003e\n\u003cli\u003eAll opened breastfeeding products, opened feeding products, body products are final sale.\u003c\/li\u003e\n\u003cli\u003eAll pantry items are final sale. \u003c\/li\u003e\n\u003cli\u003eGift cards are non-refundable. \u003c\/li\u003e\n\u003cli\u003eGifts can only be exchanged or offered store credit if returned within 30 days of the original date of purchase. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOrders that qualify for free shipping may be subject to a restocking fee.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf an item is damaged once opened, or during shipping, please notify us immediately. We will gladly accept returns of defective merchandise within 7 days of purchase\/receipt of goods. \u003c\/span\u003eReturned items are your responsibility until they reach the return address. Please ensure your package is returned securely to prevent any damage to the item or its packaging. Tracking is highly recommended. Any returns that are damaged when we receive them will not be refunded. We are not responsible for any items that are returned to us in error. \u003c\/p\u003e\n\u003cp\u003eCredit card orders will receive refunds in the form of a credit to the card. Please allow at least one billing cycle for credit to appear on your statement.\u003c\/p\u003e\n\u003cp\u003eTo request a return via email, send an e-mail to\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:Info@shoptadpole.shop\"\u003eInfo@shoptadpole.shop\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003ewith your name, address, invoice number, item you are returning, and why you are returning it. \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eImportant: \u003c\/b\u003e\u003cb\u003e\u003cspan\u003ePlease note that we do not refund delivery fees or original shipping charges.\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003ePlease send returns to:\u003cbr\u003eTadpole\u003cbr\u003eAttn: Returns\u003cbr\u003e58 Clarendon Street\u003cbr\u003eBoston, MA 02116\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e","created_at":"2014-02-09T15:52:08-05:00","published_at":"2014-02-09T15:51:00-05:00","updated_at":"2025-04-08T03:36:35-04:00","handle":"return-policy","title":"Return policy"}}